Refund policy

This is a convenience translation of the German original. The German version is the legally binding one and prevails in case of any discrepancy.

This policy applies to all paid packages on weddingphotos.live, a service of Frion UG (haftungsbeschränkt), Am Buttermarkt 40, 51371 Leverkusen, Germany.

1. Try it for free first

A free stream with limited storage is available for testing, so you can check before buying whether weddingphotos.live suits your celebration.

2. Your stream is ready immediately

After your purchase, we set up your stream immediately. The upload address, QR code and the features of the package you booked are therefore available to you straight away.

So that you can use the stream during the statutory withdrawal period, you expressly ask us at checkout to begin providing it immediately.

3. Withdrawal within 14 days

Consumers generally have a statutory right of withdrawal of 14 days.

Your event has not taken place yet, or you have not yet used the stream for it?

Then, if you validly withdraw within the withdrawal period, we will generally refund the full purchase price. The fact that the stream has already been set up or that you have prepared it generally makes no difference.

You have already used the stream for your event?

Then a substantial part of our service has already been rendered. If you subsequently withdraw within the 14 days, reasonable compensation for the service already rendered may therefore be due.

To assess the event service already rendered, we take into account the provision share of the respective package shown at checkout. Storage not yet provided is taken into account accordingly in the refund.

Compensation is only charged to the extent permitted by law.

Details are set out in § 10 of our Terms and Conditions.

4. After the 14 days

Once the statutory withdrawal period has expired, we generally no longer refund the purchase price – unless the law provides otherwise.

If our service did not work, or did not work as agreed, because of an error on our side, please get in touch. Your statutory rights of course remain unaffected, and we will strive to find a fair solution.

5. No subscriptions, no cancellation needed

Our packages are one-off purchases for the stated period.

They do not renew automatically and do not need to be cancelled.

6. How to request a refund

The easiest way is to use the “Withdraw from contract” function linked at the bottom of our website. You will then receive an acknowledgement of receipt by e-mail.

Alternatively, you can contact us via the contact form or by e-mail to info@weddingphotos.live. Please state your name, the e-mail address of your account and, if possible, your order or invoice number.

Any refund owed is generally made to the same payment method you used for the purchase, and within the applicable statutory time limits.

Purchases from countries outside the European Union may be handled by Paddle.com Market Limited as our reseller. In that case, the refund is also handled by Paddle.